Privacy Policy

Last updated: October 2026

Jackson Agencies respects your privacy and is committed to handling personal information responsibly and transparently.

This Privacy Policy explains how we collect, use, store and disclose personal information when you interact with Jackson Agencies, including through our website, enquiries, customer relationships and marketing communications.

1. Personal information we collect

Depending on how you interact with us, we may collect information such as:

• your name;
• business or company name;
• job title or position;
• email address;
• phone number;
• postal or delivery address;
• details provided through website enquiry or stockist forms;
• information relating to your enquiries, orders or business relationship with us;
• marketing preferences and email subscription information; and
• information about how you interact with our website and communications.

We generally only collect information that is reasonably necessary for our business activities.

2. How we collect information

We may collect personal information when you:

• submit an enquiry through our website;
• contact us by telephone or email;
• become a customer, stockist, supplier or other business partner;
• place an order or enquire about our products;
• subscribe to marketing communications;
• interact with emails or other communications we send; or
• otherwise provide information directly to us.

We may also receive business contact information from third parties where appropriate in the course of our business.

3. How we use your information

We may use personal information to:

• respond to enquiries;
• provide information about our products and brands;
• establish and manage customer and stockist relationships;
• process and manage orders;
• communicate with customers, suppliers and business partners;
• provide customer service and support;
• maintain our business records;
• improve our website, products and services;
• send marketing and promotional communications where appropriate; and
• comply with our legal and regulatory obligations.

4. Email marketing

Jackson Agencies uses Mailchimp to manage some of our email marketing and subscriber communications.

If you subscribe to our marketing communications or otherwise consent to receiving them, information such as your name, email address and engagement with our emails may be processed through Mailchimp.

You can unsubscribe from marketing emails at any time by using the unsubscribe link contained in the email or by contacting us.

We will continue to send non-marketing communications where they are necessary in connection with an existing enquiry, order or business relationship.

5. Website, cookies and analytics

Our website may use cookies and similar technologies to help the website operate effectively and to understand how visitors use the site.

We may use website analytics, advertising or measurement services from third-party providers to better understand website traffic, improve our website and assess the effectiveness of our marketing.

These services may collect information such as your browser type, device information, pages visited, interactions with the website and approximate location information.

You can manage cookies through your browser settings. Some website functionality may be affected if cookies are disabled.

6. Disclosure to third parties

We may disclose personal information to third parties where reasonably required to operate our business, including:

• website and IT service providers;
• email and marketing service providers, including Mailchimp;
• freight, logistics and delivery providers;
• professional advisers and service providers; and
• government or regulatory authorities where required by law.

We do not sell personal information to third parties.

Some of the technology and service providers we use may store or process information outside Australia. Where this occurs, information may be handled in countries in which those service providers or their infrastructure operate.

7. Storage and security

We take reasonable steps to protect personal information from misuse, interference, loss, unauthorised access, modification or disclosure.

Personal information may be stored electronically through our business systems, email systems, website and third-party service providers, as well as in physical business records where applicable.

We retain personal information only for as long as reasonably required for our business, legal and record-keeping purposes.

8. Accessing or correcting your information

You may contact us if you would like to request access to personal information we hold about you or if you believe information we hold is incorrect or out of date.

We will take reasonable steps to respond to your request and correct information where appropriate.

9. Privacy enquiries and complaints

If you have a question or concern about how Jackson Agencies manages your personal information, please contact us using the details below.

We will review your enquiry or complaint and endeavour to respond within a reasonable period.

If applicable, you may also contact the Office of the Australian Information Commissioner regarding privacy concerns.

10. Changes to this policy

We may update this Privacy Policy from time to time, including when our website, systems, services or privacy practices change.

The latest version will be published on our website.

Contact us